Video Transcription
Adapting to the New Normal
Susan R. Faulkner, CEO, Marquis
“Now we’re almost done with three-quarters through 2020. For many of us, this has been an incredibly challenging, transformative and life-changing year. In some ways, life went on as usual. We were still expected to show up for work, whether in the office or at home. Babies were born. But in other ways, it was like no other year we’ve experienced in our lifetimes.
From the corner office, to the executive C suite, to the loan officer and call center employee, 2020 has been an exceptionally tough Black Swan event year and we’re not even through it yet. The sheer amount of disruption, both good and bad, has turned all of our kitchen tables into eight-to-five desks and conference rooms, and many parents into teachers overnight.
And with summer coming to a close and students adjusting to their new remote or redefined in-person schools, the new normal is starting to feel like business as usual. Now, I don’t know what the future will be like, and we’re pretty sure that there are many parts of our society and of our economy that will never be the same again.
So the best thing that we all can do right now is to be adaptive. The strongest organizations and leaders all share the same quality: the ability to adapt to circumstances that you can’t control and focusing energy on changing and improving the things you can. We can all find opportunities to use the mindset every single day, regardless of whether you’re a marketing or compliance executive, credit union or bank, or part of Marquis.
In many ways, I think this can be a great way to set the tone for the rest of this year, and 2021.”